Record sales figures and most satisfied customers
INGOLSTADT, Germany – AUDI AG has set yet another new sales record in China, its largest foreign market. With 22,358 units, the Company sold 67.5 percent more cars there than in August 2009. The brand’s success is also reflected in terms of customer satisfaction, with the latest J.D. Power study showing that Audi delighted Chinese customers with its range of services more than any other premium carmaker in the last twelve months. And Chinese buyers also voted the brand’s sales team as the best of its kind in the industry.
“Our partners in China are investing more than 100 million euros over a period of three years just to further enhance service quality,” said Peter Schwarzenbauer, Member of the Board of Management for Marketing and Sales at AUDI AG. “To achieve our next targeted record of 300,000 units by 2012, we need to ensure high levels of customer retention in China just like in other countries.” A high degree of satisfaction with sales and service are the basis for this, according to Schwarzenbauer.
The market research institute J.D. Power has already credited Audi with top figures for the current year: For the “Sales Satisfaction Index” (SSI) the institute asked Chinese new-car buyers how satisfied they were with contract negotiation, the sales process and competence of sales staff. And the customers voted Audi into first place in front of all other car brands on the Chinese market. In the J.D. Power “Customer Service Index” (CSI), too, the brand delighted its customers with top-class service more than any other premium carmaker.
Source: http://www.audiusanews.com/newsrelease.do?id=1922
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